New boards arrived earlier than expected and are already being populated. We are confident that we will be able to ship many orders earlier than initially stated. You will receive automatic information from the warehouse upon shipment.
Due to current events, we ask all SOCIAL CLUBS to place their orders EARLY. The large-scale production slots for MAI are slowly becoming scarce and delivery times of several weeks must otherwise be expected.
[UPDATE – 24.04.2024]
Dear customers,
Due to the constantly high demand, we unfortunately have to increase the general delivery time to approx. 2 weeks . This is due, on the one hand, to the order quantity and, on the other hand, to the availability/delivery time of some individual components. It happens, for example, that circuit boards get stuck at customs, wrong LEDs are delivered, etc.
The normal madness. But we won't give up and will process your orders. In any case, it is important to us that you know. Whenever possible, we will keep you updated here or by email!
[UPDATE – 19.04.2024]
Dear customers,
First the most important thing: The current delivery time of approx. 1 week for new orders remains the same for the time being, as the order intake is constantly high. All orders will continue to be processed chronologically. Please note that any cancellations and subsequent new orders will result in them being placed at the end of the chronological sequence, which may increase waiting times. We work on all fronts to source and produce the goods for you.
Attention – Garden Highpro ProHanger: Unfortunately currently completely out of stock. New incoming (approx. mid-June).
DIY-Kits (240W/480W) & Alphagrow-Lights: Due to the unavailability of the ProHangers included in these sets, we had to (temporarily) remove them from the scope of delivery of the aforementioned items, adjusted the item price and placed information boxes for new orders. We will keep you up to date here about the availability of ProHanger or corresponding alternatives.
Note: We still have STOCK of the “XT Plus” and “XT TW3” boards! Orders for these boards are therefore not subject to the risk that the inventory is unexpectedly exhausted during the chronological processing of the orders and has to be re-produced. We have added counters that show you the current remaining stock. As always: If it's gone, then it's gone (for now)... until it's re-produced.
If you would like to check out these alternatives for yourself, you can find out more about the boards using the links below.
first of all: THANK YOU VERY MUCH for the high number of orders, the trust in our company and your understanding regarding longer lead times. Our team worked numerously extra shifts even through the easter holidays to meet your demands. Many webshops already do not accept new orders anymore. THIS IS what we want to avoid AT ANY COSTS!
The lead times for many grow-lights are shown in little INFO BOXES on the article pages. We were able to delete many of these boxes today (April 11th) because our production team also ran extra shifts so that many LED-boards are on stock again.
Please calculate with a delivery of about 1 week for new orders
anyway because every grow light has to be build and checked before.
A complex procedure that needs its time even if the components are on stock.
If something changes AFTER you placed a new order our team will get in touch with you ASAP. On the other hand you get an autom. email from our shipping department when the goods are shipped.
We currently get an unbelievable high amount of emails and requests. So please excuse if we reply with delay sometimes. We try to meet all your wishes and to proceed your order ASAP, too. But we are unfortunately not Amazon…
